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CITIZEN'S CHARTER
 

TO IMPROVE EFFICIENCY IN THE DELIVERY OF

PUBLIC SERVICE BY REDUCING BUREAUCRATIC RED TAPE

 

PURPOSE OF CITIZEN’S CHARTER
 
To promote transparency in the DENR with regard to the manner of transacting with the public thrugh the simplification of frontline service procedures, formulation of service standards for every transaction, and making these known to the customer.
 
DENR MANDATE
 
The DENR is the primary government agency responsible for the conservation, management, development and proper use of the country’s environment and natural resources.
 
VISION
 
A nation enjoying and sustaining its natural resources and a clean and healthy environment.

MISSION

The DENR shall be the driving force in the pursuit of sustainable development, enabling stakeholders’ participation in the protection, conservation and management of the environment and natural resources for the present and future generations.

 

 DIRECTORY OF GOVERNMENT AGENCIES

    *  Directory of Government Agencies

 In pursuit of the foregoing, the fast, efficient and satisfactory performance of the following frontline services of the DENR may be demanded by customers:

 

PROCESS FLOW

     1. APPLICATION FOR FREE PATENT

     2. ISSUANCE OF SURVEY AUTHORITY

     3. ISSUANCE OF CERTIFICATE OF TREE PLANTATION OWNERSHIP (CTPO)

     4. ISSUANCE OF CERTIFICATE OF VERIFICATION (Cutting/Transport of Non-Wood Forest Products within Private Lands, e.g. Bamboo, Vines, Nipa, etc.)

     5. ISSUANCE OF CERTIFICATE OF VERIFICATION (Cutting and Transporting of Planted Non-Premium Trees within Private Lands)

     6. APPLICATION FOR CHAINSAW REGISTRATION

     7. PROCESSING OF CITES PERMIT APPLICATIONS FOR THE IMPORT OF WIDLIFE INCLUDING BY-PRODUCTS AND DERIVATIVES

     8. PROCESSING OF CITES PERMIT APPLICATIONS FOR THE EXPORT/RE-EXPORT OF WIDLIFE, INCLUDING BY-PRODUCTS AND DERIVATIVES

     9. RESIDENTIAL FREE PATENT

    10. TREE CUTTING PERMIT 

 
CITIZEN CHARTER UPDATES (CY2016)
 

    11. ISSUANCE OF A CERTIFICATION OF NO RECORDS/APPEAL/MOTION FOR RECONSIDERATION, ETC.

    12. DOCUMENT AUTHENTICATION

    13. SALE OF BIDDING DOCUMENTS

    14. PREPARATION OF OBLIGATION REQUEST AND STATUS (ORS) FOR ALL DISBURSEMENT VOUCHERS, CONTRACTS AND OTHER TRANSACTIONS

    15a. PROCESSING OF DISBURSEMENT VOUCHER (DV)

    15b. PROCESSING OF PURCHASE ORDER, JOB ORDER AND CONTRACT OF SERVICE

    16. PREPARATION, PROCESSING AND ISSUANCE OF CHECKS/ADA

 
 PROCEDURE FOR FILING OF COMPLAINTS
 

      *  Procedure for Filing of Complaints

      *  Complaint Form